Privacy Policy / Terms & Conditions

Privacy Policy

Effective date: July 15, 2026

This Privacy Policy explains how Salma Alessa Photography, (“we,” “us,” “our” or the “Company”), collects, uses, stores and protects personal information when you:

  • visit [www.salmaalessaphotography.com];

  • contact us or submit an enquiry;

  • request a quotation;

  • make a booking or payment;

  • attend or participate in an event where our photography or photobooth services are provided; or

  • otherwise interact with our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

1.1 Information You Provide

This may include:

  • your name;

  • telephone number;

  • email address;

  • billing or business information;

  • event date, venue and event details;

  • booking preferences and service requirements;

  • messages, enquiries and customer-support communications;

  • information included in forms, surveys or feedback;

  • files, photographs, logos, artwork or other material you send to us; and

  • any other information you voluntarily provide.

1.2 Booking and Payment Information

When you make a booking or purchase a service, we may collect transaction information, including:

  • the services purchased;

  • the amount paid;

  • payment status;

  • invoice details;

  • refund or cancellation information; and

  • limited payment-reference information.

Payments may be processed through third-party providers, including KNET, banks, card processors or online payment gateways. We generally do not directly receive or store your complete debit-card or credit-card details.

1.3 Photographs, Videos and Event Content

When providing photography, studio, photobooth or event services, we may capture or process:

  • photographs and video recordings;

  • photobooth images;

  • digital galleries;

  • printed photographs;

  • guest messages or captions;

  • event-related content; and

  • images or files uploaded by customers.

Photographs may contain personal information because an identifiable individual may appear in them.

We will not use private customer or guest images for advertising, social media, portfolios or promotional purposes unless:

  • the relevant person has provided consent;

  • the customer has confirmed that the necessary permission has been obtained; or

  • another lawful basis permits the use.

Images may still be temporarily processed, stored and accessed as reasonably necessary to provide the booked service, produce prints, deliver files, manage technical issues or comply with legal obligations.

1.4 Website and Device Information

When you visit our website, we or our service providers may automatically collect information such as:

  • your IP address;

  • browser and device type;

  • operating system;

  • pages viewed;

  • referring website;

  • date and time of access;

  • approximate location based on IP address;

  • website interactions; and

  • cookie or analytics identifiers.

2. How We Use Your Information

We may use personal information to:

  • respond to enquiries;

  • provide quotations;

  • process and manage bookings;

  • provide photography, photobooth, studio and event services;

  • customise designs, print layouts, backdrops or event materials;

  • process payments and issue invoices;

  • deliver photographs, galleries or other completed work;

  • communicate about bookings, appointments or service updates;

  • provide customer support;

  • handle complaints, refunds, disputes or technical issues;

  • maintain business and accounting records;

  • improve our website, services and customer experience;

  • prevent fraud, misuse or security incidents;

  • comply with legal or regulatory requirements;

  • establish, exercise or defend legal claims; and

  • send marketing communications where permitted or where you have consented.

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

3. Consent

Where we rely on consent, you may withdraw that consent by contacting us using the details at the end of this Privacy Policy.

Withdrawing consent will not affect processing that occurred before the withdrawal. It may, however, limit our ability to provide certain services. For example, we may be unable to deliver a digital gallery if you request deletion of the underlying files before delivery.

4. Marketing Communications

We may send offers, announcements, service updates or promotional messages where:

  • you have requested them;

  • you have consented to receive them; or

  • they are otherwise permitted by applicable law.

You may unsubscribe at any time by:

  • using the unsubscribe option in the communication.

Service-related communications concerning an existing enquiry, booking, payment or delivery are not considered promotional communications.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • operate essential website functions;

  • remember user preferences;

  • understand website traffic;

  • analyse performance;

  • prevent fraud;

  • improve advertising; and

  • measure the effectiveness of campaigns.

Some cookies may be placed by third-party providers, such as website-hosting companies, analytics providers, social-media platforms or advertising services.

You can control cookies through your browser settings or through any cookie-preference tool made available on our website. Disabling certain cookies may affect the website’s functionality.

6. How We Share Information

We may disclose information to trusted third parties where reasonably necessary, including:

  • website-hosting and cloud-storage providers;

  • payment processors and banks;

  • photographers, technicians and event staff;

  • printing and production suppliers;

  • delivery and transportation providers;

  • booking, customer-management or gallery platforms;

  • IT, cybersecurity and technical-support providers;

  • accountants, auditors, insurers and professional advisers;

  • marketing or analytics providers;

  • venues, planners or event organisers where necessary for the booking; and

  • government bodies, regulators, courts or law-enforcement authorities where required by law.

These parties may only receive the information reasonably necessary to perform their services or satisfy the relevant legal requirement.

We do not sell personal information to third parties.

7. International Processing

Some website, cloud-storage, communication, gallery, analytics or payment providers may process information outside Kuwait.

Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that it is handled securely and with appropriate safeguards, subject to applicable law.

8. Information Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • complete and deliver services;

  • maintain accounting and transaction records;

  • respond to complaints or disputes;

  • meet legal, tax or regulatory requirements; and

  • protect our legitimate business interests.

Customer photographs and event files may be retained for a limited delivery or backup period. Unless a different period is stated in your booking confirmation, we do not guarantee permanent storage or indefinite archiving of photographs.

Customers should download and securely back up their final files promptly after delivery.

We may delete raw files, unused images, expired galleries or archived materials without further notice after the applicable retention period.

9. Information Security

We use reasonable administrative, organisational and technical measures designed to protect personal information from:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

However, no website, electronic transmission or storage system is completely secure. We cannot guarantee absolute security, particularly where information is sent through ordinary email, messaging platforms or third-party services.

You are responsible for keeping gallery passwords, booking links, account credentials and download links confidential.

10. Event Guests and Third Parties

A customer booking our services for an event may provide information concerning guests, family members, employees or other individuals.

The customer is responsible for:

  • ensuring that such information is provided lawfully;

  • informing relevant attendees that photography or photobooth services may be operating;

  • obtaining any consent required for specially requested uses of photographs; and

  • avoiding the submission of material that infringes another person’s privacy or rights.

Individuals appearing in photographs may contact us at [PRIVACY EMAIL] regarding a specific privacy concern. We may need sufficient information to identify the relevant booking, event or image.

11. Children’s Information

Our website and services are not directed specifically to children.

Children may appear in event or family photographs. Where consent is required, the customer or responsible adult must ensure that permission is obtained from a parent or legal guardian.

We do not knowingly request children to independently provide payment or booking information through the website.

12. Your Choices and Rights

Subject to applicable law and any relevant exceptions, you may contact us to:

  • request information about the personal data we hold about you;

  • request correction of inaccurate information;

  • withdraw consent;

  • object to direct marketing;

  • request deletion of information that is no longer required;

  • raise a concern about how your information is being used; or

  • request clarification concerning our privacy practices.

We may request proof of identity before responding. Certain information may need to be retained where required for legal, accounting, security or dispute-resolution purposes.

Requests relating to event photographs may be limited where removal would affect the rights of other individuals, a completed physical product, a private customer gallery or an existing contractual obligation.

13. Third-Party Websites

Our website may contain links to social-media platforms, payment providers, gallery platforms or other third-party websites.

We are not responsible for the privacy, security or content practices of third parties. You should review their policies before submitting information through their services.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.

The revised version will be published on this page with a new “Last updated” date. Material changes may also be communicated through the website or another appropriate method.

15. Contact Us

For privacy questions, requests or complaints, contact:

Telephone: [94931234]